Contact
Just write.
Questions, requests, bugs: all to the same address. No form, no hotline, no ticket number.
- kontakt@matchplanner.de
- Requests & ideas
- What is missing, what annoys you, what should be different.
- Questions about using the app
- What you are trying to do – and where it gets stuck.
- Bugs
- What happened instead of what should have happened.
One inbox
Everything to one address.
No ticket system, no departments: every mail lands in the same inbox – whatever it is about.
-
What belongs in a bug report
- What were you trying to do?
- What happened instead?
- Which device, which browser?
- A screenshot, if possible.
Passwords don’t belong in the mail – they are never needed.
Reporting a bug
Short and specific.
Four details are enough to reproduce a bug. Nothing more is needed.
Mending the net is still on you.
Whatever tears in the app, you only report – the mending happens on the other side.
Good to know.
Is there a phone number or a chat?
No – e-mail only. No hotline, no chat, no form. In return, every e-mail goes straight to where the app is built – no detours.
How quickly will I get a reply?
There are no service hours and no guaranteed response time: behind the inbox is one person, not a support team. As a rule, a reply comes within a few days.
I forgot my password – do I have to write in?
No. The login page has a “Forgot password?” link: you get a link by e-mail and set a new password yourself. You only need to write if that link doesn’t arrive.
Where do privacy requests go?
To the same address. You can request access to, correction or deletion of your data informally by e-mail. What is stored and why is explained in the privacy policy; provider and address are in the legal notice (both in German).